Questions about your Cut, an order or a return? We answer every message ourselves.
E-mail: [TBC — support e-mail address]
Phone: [TBC — phone number]
Monday to Friday, 09:00–17:00 CET. We reply within one working day.
Include your order number and, if it is a fit question, tell us what felt off. Returns and exchanges under The 60-Day Cut Guarantee are handled by the same address; we send the return instructions to you.
For access, correction or erasure of your data, write to [TBC — privacy e-mail address]. See the Privacy Policy for the full list of your rights.
[TBC — legal entity name], [TBC — registered address], Germany. Register court and number: [TBC]. VAT identification number under §27a UStG: [TBC]. Managing director: [TBC].
Online dispute resolution platform of the European Commission: https://ec.europa.eu/consumers/odr. We are neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board.